Reliable Trip LLC is committed to providing digital content and services that are accessible to all people, including individuals with disabilities, consistent with the Web Content Accessibility Guidelines (WCAG) Level AA and applicable New York State and federal requirements. Reliable Trip LLC references New York State Information Technology Policy NYS-P08-005, Accessibility of Information Communication Technology, as guidance on minimum accessibility requirements and testing practices where applicable to public-facing web content and ICT used by state entities and their contractors. Reliable Trip LLC also recognizes federal obligations under the Americans with Disabilities Act and related U.S. Department of Justice rulemaking regarding web information and services accessibility.
Standards and conformance
Reliable Trip LLC aims to conform to WCAG Level AA for web pages, documents, and embedded media, and to apply updates as the World Wide Web Consortium publishes new versions referenced by New York State policy and guidance. New York has required state entities to meet the most current WCAG version under Executive Law Section 170‑f and State Technology Law sections cited in NYS‑P08‑005, and this statement aligns our target with that standard as a best practice for public-facing content. Reliable Trip LLC tracks developments noting New York’s move to WCAG 2.2 for state entities effective 2024 and uses this as a benchmark for continuous improvement.
Ongoing testing and remediation
Reliable Trip LLC conducts periodic accessibility reviews that include manual testing, assistive technology spot checks, and automated scans, documenting results and remediation steps in line with practices described in NYS‑P08‑005 guidance for ICT testing and recordkeeping. Accessibility issues identified during testing are prioritized and addressed in release cycles, and significant updates trigger re-testing of affected pages and components. When third‑party content or platforms are used, Reliable Trip LLC requests accessibility information and works to provide accessible alternatives when full conformance is not feasible.
Known limitations
Despite best efforts, some content may not yet fully meet WCAG Level AA due to third‑party integrations, legacy files, or time‑limited remediation windows, which is a common limitation acknowledged in public sector accessibility statements in New York. Where barriers are identified, Reliable Trip LLC will provide accessible alternatives or assistance upon request while remediation is underway. Reliable Trip LLC tracks these issues and updates this statement as fixes are deployed.
Feedback and contact
Feedback on accessibility barriers is welcomed and responded to promptly, including requests for alternate formats or reasonable accommodations consistent with NYS practices for web accessibility feedback channels. Please contact: Email: accessibility@reliabletrip.com; Phone: 000‑000‑0000; Mailing: Reliable Trip LLC, Accessibility, Poughkeepsie, NY, and include a URL, a description of the problem, and preferred format for a response as modeled by NY government feedback guidance. Reliable Trip LLC strives to respond within 5 business days and to provide a path to resolution consistent with NYS accessibility procedures.
Escalation and formal complaints
If concerns are not resolved satisfactorily, individuals may consider referencing New York State accessibility resources and policies, including NYS‑P08‑005, and applicable federal civil rights processes related to ADA web accessibility as indicated by New York public bodies’ statements. Reliable Trip LLC will cooperate in good faith to resolve issues and to align remediation with current WCAG guidance referenced by NYS policy. This approach reflects New York’s emphasis on equal access to digital services and continuous improvement toward conformance.
Date and policy review
This statement is reviewed at least annually, or upon significant regulatory or site changes, consistent with NYS guidance to maintain current alignment with WCAG and policy updates. The current version reflects New York State’s latest accessibility policy updates and associated WCAG references available at the time of publication. An archived change log is maintained internally for audit and accountability purposes.
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